Dr. Gerald A. Ross, MD at 1850 Southwest Fountainview Boulevard in Port St. Lucie, Florida

Customer Reviews about Dr. Gerald A. Ross, MD

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  Appointments do go quick but quality is poor. Referred me to lawnwood twice and was shuffled out the door then seen by the docs at coastal and had the same result. Finally took myself to psl hospital and they immediately found a uti which could have caused preterm labor and sugar in my urine. Upon requesting records transfer i was greeted with rude staff.
  May 12, 2017

  by Sharon Ooley
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  Unfortunately my experience at Coastal OBGYN was not a positive one. On the day of my appointment I was called about 2 hours before, and was informed that the Doctor had an emergency at the hospital. I understood and agreed to come in later that day, however I was told by Christine the girl in the front that I should call before I come in, just to check if the doctor was in yet. An hour before my appointment I called more than a dozen times and would get a message with no options to speak to a live person. I realized the staff all took a lunch break around that time which explained the phones all being routed to a different system. I was hopeful that someone would pick up at some point since it was already 1:30. Of course no one would pick up, and I would keep getting the answering service. As I was calling over and over, I was also driving to office, taking the chance of the Dr, not even being there. Not once did anyone care to call me to let me know if the doctor was in or not. Its like they dont care over there. I walked in, I was about 15 minutes late, and I literally called the office line from my cell phone in front of Christine, and she heard it was going to an answering service. She then picked up her phone, and dialed, and of course the phones all rang, and she gives me this look like ..Oh well, the calls are coming through, with her dry stare. Then she says, well the Doctor cant see you now, since your late, and he is very busy. Mind you, I just drove almost 45 minutes there leaving work, and 8 months pregnant. Its also very hot outside, and my feet were slightly swollen. Doctor Ross would not see me, and told them to put me in with his Nurse instead. I did not go there to see his Nurse, I went there to meet him -the Doctor for the first time, since I was considering transferring from another facility. I am having a C- section and need to feel comfortable with the person who will be performing the actual surgery. I thought Doctor Ross was very unprofessional for not seeing me. He showed no interest in taking me on as a new potential patient. His staff was rude, for not showing any kind of compassion towards me when they saw that I had driven there in vein. Instead, they told me that I would not be able to see the Dr till the following month. I cant believe how I was treated there. Shame on the Dr, and his staff. This is not how you treat patients, especially when they are very pregnant, and feeling uncomfortable just moving around to begin with. I do not recommend this place to anyone who wants a staff that is friendly, and caring. They are robots over there, and all need a class on office etiquette. I left there feeling very sad, and disappointed. Way to go Coastal ObGyn! Please learn from this, and try and change the way you treat folks who are bringing you their business. Show that you care, or at least pretend that you do.
  February 20, 2017

  by Jennifer C

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About Dr. Gerald A. Ross, MD in Port St. Lucie